Shipping policy
At Turkiye Rug, we are committed to providing clear and transparent shipping information. Please review our shipping costs, processing times, delivery estimates, and international shipping terms below.
1. Shipping Coverage
- United States: We offer shipping to all 50 states within the United States.
- International Shipping: International shipping may be available through DHL Express Worldwide, USPS International Services, or another available carrier. Shipping rates and estimated delivery times are calculated at checkout based on the destination and selected service.
2. United States Shipping Costs and Delivery Estimates
| Shipping Method | Processing Time | Estimated Transit Time | Cost |
|---|---|---|---|
| Standard US Shipping | 1–2 business days | 5–7 business days | Free |
| Expedited US Shipping | 1–2 business days | Displayed at checkout | Calculated at checkout |
| International Shipping | 1–2 business days | Displayed at checkout | Calculated at checkout |
Estimated Standard US Delivery Time: 6–9 business days, including processing and transit time.
Order Cut-Off Time: 5:00 PM ET, Monday through Friday. Orders placed after the cut-off time, on weekends, or on applicable public holidays will begin processing on the following business day.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, customs processing, public holidays, incorrect address information, or other circumstances outside our reasonable control.
3. Order Processing and Tracking
- Order Confirmation: After placing an order, you will receive an order confirmation email at the email address provided during checkout.
- Shipping Confirmation: Once your order has been dispatched, we will send you a shipping confirmation email containing the available tracking number and carrier tracking link.
- Tracking Updates: Tracking information may take up to 24–48 hours after dispatch to become active or display updated carrier scans.
4. Delivery Addresses and Undeliverable Packages
- Address Accuracy: Orders are shipped to the delivery address provided at checkout. Customers are responsible for checking the street address, apartment or suite number, city, state, and ZIP or postal code before submitting an order.
- P.O. Boxes and APO/FPO Addresses: Delivery availability depends on the selected carrier and destination. Some expedited services and private carriers cannot deliver to P.O. Boxes or certain military addresses. Available shipping options will be displayed at checkout.
- Address Changes: Contact us as soon as possible if you need to correct a shipping address. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
- Failed or Undeliverable Packages: If a shipment is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact us to discuss reshipment. Additional shipping charges may apply where the delivery failure was not caused by Turkiye Rug or the carrier.
5. International Duties and Taxes
International shipping charges are calculated at checkout. Unless explicitly stated otherwise during checkout, customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Customs clearance may affect the estimated delivery time. Turkiye Rug does not control customs decisions, inspections, duties, or processing delays.
6. Damaged, Defective, Incorrect, or Missing Items
- Please inspect your package and product as soon as reasonably possible after delivery.
- If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly, preferably within 48 hours, and provide your order number and clear photographs of the product and packaging.
- Failure to contact us within 48 hours does not automatically remove your eligibility for assistance under our applicable return policy.
- After reviewing the issue, we may arrange a replacement, provide a prepaid return label, or approve a refund in accordance with our Cancellation and Return Policy.
Approved refunds will be issued to the original payment method within 14 business days after the returned product has been received, inspected, and approved. Your bank or payment provider may require additional time to post the refund.
7. Contact Information
For assistance with an order or shipment, contact our customer support team:
- Store Name: Turkiye Rug
- Address: 254 Chapman Road, Newark, Delaware 19702, United States
- Email: contact@turkiyerug.com
- Phone: +1 302 496 3334
- Support Hours: Monday–Friday, 9:00 AM–6:00 PM ET
