Cancellation and Return Policy

At Turkiye Rug, customer satisfaction is our top priority. Below are the policies related to order cancellations, returns, and exchanges.

Order Cancellation

  • You can cancel your order before it is shipped.
  • To initiate the cancellation process, please contact us through the following channels:

Return Conditions

  • You can return the purchased products within 14 days of the delivery date.
  • Products must be unused, undamaged, and in their original packaging to qualify for a return.
  • To start the return process, please reach out to us via the following channels:

Return Process

  • Once your return request is approved, your payment will be refunded to your original payment method within 14 business days.

Exchange Conditions

  • If you would like to exchange a product, please contact us within 14 days of the delivery date.
  • The product to be exchanged must be available in stock for the process to proceed.

Exceptions

The right of withdrawal does not apply to:

  • Products that are customized.
  • Products unsuitable for return due to their nature.

Contact Information

For any questions or requests, feel free to contact us:

  • Email: info@turkiyerug.com
  • Phone: +1 302 496 3334
  • Address: 254 Chapman Road, Newark, Delaware 19702, United States of America