FAQs
Why Buy from Turkiye Rug?
Turkiye Rug offers a carefully selected collection of traditional, contemporary, and artistic rugs in a variety of colors, sizes, and styles. We aim to provide accurate product information, secure checkout, transparent policies, and helpful customer support so you can choose the right rug for your space.
How Long Has TurkiyeRug.com Been in Business?
TurkiyeRug.com specializes in rugs inspired by traditional and contemporary designs. You can learn more about our business, products, and approach on our About Us page.
How Can I Contact Turkiye Rug?
You can contact our customer support team using the following details:
Email: contact@turkiyerug.com
Phone: +1 302 496 3334
Address: 254 Chapman Road, Newark, Delaware 19702, United States
Support hours: Monday–Friday, 9:00 AM–6:00 PM ET
Is Your Website Secure?
TurkiyeRug.com uses HTTPS and SSL encryption to help protect information transmitted between your browser and our website. Payments are processed through secure third-party payment providers. However, no online system can guarantee absolute security.
How Do I Place an Order?
Browse our rug collection, select the product and available size or style you want, and add it to your cart. Proceed to checkout, review your order, and provide your shipping and payment details. After submitting your order, you will receive an order confirmation email. A separate shipping confirmation containing available tracking information will be sent after your order has been dispatched.
How Much Does Shipping Cost Within the United States?
We offer free standard shipping on eligible orders delivered within the United States. Expedited shipping charges, where available, are calculated and displayed at checkout.
How Quickly Will I Receive My Order?
Standard US orders are generally processed within 1–2 business days. Estimated transit time is an additional 5–7 business days, making the total estimated delivery time approximately 6–9 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, public holidays, customs processing, incorrect address information, or other circumstances outside our reasonable control.
Do You Ship Internationally?
International shipping may be available to selected destinations. Available shipping services, charges, and estimated delivery times are displayed at checkout based on the destination.
Unless stated otherwise at checkout, international customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
How Can I Track My Order?
Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking number and carrier link. Tracking information may take 24–48 hours after dispatch to display updated carrier scans.
What Payment Methods Do You Accept?
Available payment methods are displayed during checkout and may include major credit or debit cards, PayPal, Google Pay, and other secure payment options supported by our payment providers. Availability may vary depending on your device, location, and order details.
Can I Delay the Shipment of My Order?
If you need to request a delayed shipment, contact us as soon as possible at contact@turkiyerug.com. We will try to accommodate your request, but we cannot guarantee a delay after an order has entered processing, production, or shipping.
Can I Cancel My Order?
Cancellation requests must be submitted within 1 hour of order confirmation. Contact us immediately at contact@turkiyerug.com or +1 302 496 3334. We cannot guarantee cancellation after an order has entered processing, production, or shipping.
What Happens If I Am Not Happy with My Order?
You may request a return of an eligible product within 30 days of delivery. The product must be unused, unwashed, in its original condition, and returned with its original tags and packaging.
Custom-made, made-to-order, personalized, and explicitly marked final-sale products may not be eligible for return unless they arrive damaged, defective, or different from what you ordered. Please review our Cancellation and Return Policy for complete conditions.
Is Return Shipping Free?
For eligible returns within the United States, Turkiye Rug provides one prepaid return shipping label at no cost.
International customers are responsible for return shipping costs, customs duties, taxes, and related charges unless the product arrived damaged, defective, or different from what was ordered.
Please contact us for authorization and shipping instructions before returning a product. Unauthorized returns may not be accepted.
Do You Charge a Restocking Fee?
No. We charge no restocking fee ($0.00) on eligible returns. Returned products must satisfy the conditions stated in our Cancellation and Return Policy.
When Will My Refund Be Processed?
Once your returned product has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 14 business days. Your bank or payment provider may require additional time to post the refund to your account.
What Should I Do If My Order Arrives Damaged or Incorrect?
Please contact us promptly, preferably within 48 hours of delivery, at contact@turkiyerug.com. Include your order number and clear photographs of the product and packaging.
After reviewing the issue, we may provide a prepaid return label and arrange an eligible replacement or refund. Failure to contact us within 48 hours does not automatically remove your eligibility for assistance under our applicable return policy.
Where Can I Read Customer Reviews?
Available customer reviews may be displayed on relevant product pages or other designated areas of our website. We encourage customers to read available product details and verified feedback when making a purchase decision.
Do You Have a Privacy Policy?
Yes. Our Privacy Policy explains how we collect, use, retain, protect, and share personal information. We may share information with payment processors, delivery providers, technology providers, and other service providers when necessary to operate our store and fulfil orders. Please review the full Privacy Policy available in our website footer.
Where Can I Find Your Store Policies?
Our Shipping Policy, Cancellation and Return Policy, Privacy Policy, and Terms of Service are available in the footer of our website. If you have additional questions, contact us at contact@turkiyerug.com.
Turkiye Rug offers a carefully selected collection of traditional, contemporary, and artistic rugs in a variety of colors, sizes, and styles. We aim to provide accurate product information, secure checkout, transparent policies, and helpful customer support so you can choose the right rug for your space.
How Long Has TurkiyeRug.com Been in Business?
TurkiyeRug.com specializes in rugs inspired by traditional and contemporary designs. You can learn more about our business, products, and approach on our About Us page.
How Can I Contact Turkiye Rug?
You can contact our customer support team using the following details:
Email: contact@turkiyerug.com
Phone: +1 302 496 3334
Address: 254 Chapman Road, Newark, Delaware 19702, United States
Support hours: Monday–Friday, 9:00 AM–6:00 PM ET
Is Your Website Secure?
TurkiyeRug.com uses HTTPS and SSL encryption to help protect information transmitted between your browser and our website. Payments are processed through secure third-party payment providers. However, no online system can guarantee absolute security.
How Do I Place an Order?
Browse our rug collection, select the product and available size or style you want, and add it to your cart. Proceed to checkout, review your order, and provide your shipping and payment details. After submitting your order, you will receive an order confirmation email. A separate shipping confirmation containing available tracking information will be sent after your order has been dispatched.
How Much Does Shipping Cost Within the United States?
We offer free standard shipping on eligible orders delivered within the United States. Expedited shipping charges, where available, are calculated and displayed at checkout.
How Quickly Will I Receive My Order?
Standard US orders are generally processed within 1–2 business days. Estimated transit time is an additional 5–7 business days, making the total estimated delivery time approximately 6–9 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, public holidays, customs processing, incorrect address information, or other circumstances outside our reasonable control.
Do You Ship Internationally?
International shipping may be available to selected destinations. Available shipping services, charges, and estimated delivery times are displayed at checkout based on the destination.
Unless stated otherwise at checkout, international customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
How Can I Track My Order?
Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking number and carrier link. Tracking information may take 24–48 hours after dispatch to display updated carrier scans.
What Payment Methods Do You Accept?
Available payment methods are displayed during checkout and may include major credit or debit cards, PayPal, Google Pay, and other secure payment options supported by our payment providers. Availability may vary depending on your device, location, and order details.
Can I Delay the Shipment of My Order?
If you need to request a delayed shipment, contact us as soon as possible at contact@turkiyerug.com. We will try to accommodate your request, but we cannot guarantee a delay after an order has entered processing, production, or shipping.
Can I Cancel My Order?
Cancellation requests must be submitted within 1 hour of order confirmation. Contact us immediately at contact@turkiyerug.com or +1 302 496 3334. We cannot guarantee cancellation after an order has entered processing, production, or shipping.
What Happens If I Am Not Happy with My Order?
You may request a return of an eligible product within 30 days of delivery. The product must be unused, unwashed, in its original condition, and returned with its original tags and packaging.
Custom-made, made-to-order, personalized, and explicitly marked final-sale products may not be eligible for return unless they arrive damaged, defective, or different from what you ordered. Please review our Cancellation and Return Policy for complete conditions.
Is Return Shipping Free?
For eligible returns within the United States, Turkiye Rug provides one prepaid return shipping label at no cost.
International customers are responsible for return shipping costs, customs duties, taxes, and related charges unless the product arrived damaged, defective, or different from what was ordered.
Please contact us for authorization and shipping instructions before returning a product. Unauthorized returns may not be accepted.
Do You Charge a Restocking Fee?
No. We charge no restocking fee ($0.00) on eligible returns. Returned products must satisfy the conditions stated in our Cancellation and Return Policy.
When Will My Refund Be Processed?
Once your returned product has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 14 business days. Your bank or payment provider may require additional time to post the refund to your account.
What Should I Do If My Order Arrives Damaged or Incorrect?
Please contact us promptly, preferably within 48 hours of delivery, at contact@turkiyerug.com. Include your order number and clear photographs of the product and packaging.
After reviewing the issue, we may provide a prepaid return label and arrange an eligible replacement or refund. Failure to contact us within 48 hours does not automatically remove your eligibility for assistance under our applicable return policy.
Where Can I Read Customer Reviews?
Available customer reviews may be displayed on relevant product pages or other designated areas of our website. We encourage customers to read available product details and verified feedback when making a purchase decision.
Do You Have a Privacy Policy?
Yes. Our Privacy Policy explains how we collect, use, retain, protect, and share personal information. We may share information with payment processors, delivery providers, technology providers, and other service providers when necessary to operate our store and fulfil orders. Please review the full Privacy Policy available in our website footer.
Where Can I Find Your Store Policies?
Our Shipping Policy, Cancellation and Return Policy, Privacy Policy, and Terms of Service are available in the footer of our website. If you have additional questions, contact us at contact@turkiyerug.com.
